your success comes 85% from soft skills; only 15% from technical skills.
we offer customizable instructor-led leadership and soft skills training,
e-learning self-paced courses and coaching to empower your teams,
build loyal customers and achieve unparalleled business success.

the leadership and soft skills academy that meets your employee development objectives

Leadership and management
Team development
Career development
Marketing & Sales

Our Mission

We help businesses enhance team members leadership and soft skills so that they shine with confidence and stand out from the competition. We do so by developing and implementing a comprehensive people strategy aligned with client’s vision, and design and deliver training, coaching and consulting to meet their needs.
Our approach is based on the premise that organizations that educate and engage their team members are better prepared for sustainable growth and prosperity.


Key Benefits

UIC Leadership and Soft Skills Academy

o We meet clients where they are by offering:
o E-Learning Courses
o Instructor-Led Courses at Client’s location or Online

Author and Motivational Speaker

o A well-known motivational speaker, President Pamela Toussaint and Tamara Owens co-authored a personal branding and empowerment book, The Audacious Woman, challenging women to take control of their careers and blaze new paths to prosperity.

o Pamela is a sought-after international speaker. She co-authored an e-book on personal branding and professional image management.

Entrepreneur Readiness and Leadership Strategies

Training aspiring business owners on the fundamentals of starting a business, including creating a business plan. Training small business executives on growth strategies, executive presence, and customer loyalty

HR Consulting

o Employee Engagement Survey, Assessment and Strategies to Build Engagement and Develop Professional Skills
o Support C-suite executives in developing and implementing employee development strategic plans. Direct large-scale HR Projects and act as coach to HR on administrative and performance plans


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Don't take our words for it

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Viviana Moraless
Corporate Manager
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Pam is an enthusiastic and committed leader! She puts her heart into everything she does and as she states in her company motto "We Polish, You Shine" is true. She gives you the tool to take your career to the next level by coaching you on leadership, personal branding, and customer loyalty skills. I engaged Pam to train my sales support team and attended a business workshop with her. I still share with my team the valuable lessons I learned. I can't thank Pam enough for helping my team enhance their leadership and customer service skills.
Julia Dattolo
President/CEO, Career Source of Palm Beach County
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Pamela provided the CareerSource Supervisor Team a full day workshop entitled: “Personal Branding, Customer Service and Leadership Effectiveness Skills.” Her presentation was very engaging, professional, insightful, and polished. She clearly has a high emotional intelligence/EQ. Her extensive professional experience helps the student to understand how important people are to any organization and to relate to each other in the workplace. She received rave reviews from our staff.
Rhonda D. Rogers CPP
CEO & President, Author
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Pamela successfully added value to my team's retreat and engaged them in thinking and interacting about their purpose, personal brand, and self-confidence. She used her book "The Audacious Woman: Blaze Your Own Path to Prosperity" as the resource for the retreat. My team enjoyed her presentation and learned critical leadership and soft skills. I purchased her book for each staff member, and we have been reading it as a group.
Lisa Fikki
Business Internship Program Coordinator
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I had the pleasure of working with Pamela on a large training project involving a client with hundreds of employees. As a subject matter expert in customer service excellence, branding and professional image, Pamela delivered a customized program specifically tailored to the client. Without reservation, I found her to be an exceptional facilitator and my client was delighted with the outcome. Pamela is a consummate professional, in both demeanor and subject matter knowledge and she understands how to connect with her audience. I highly recommend her talent and expertise!


The Top 5 Soft Skills Valued in Today’s Workplace

The Top 5 Soft Skills Valued in Today’s Workplace

In the bustling world of work, there’s a lot more to success than just knowing your stuff. Sure, technical skills are important, but soft skills are the secret sauce that makes everything run smoothly. Let’s…

Rebuilding Connection: Strategies for Fostering Camaraderie in a Hybrid or Remote Work Environment

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Recently, new and existing clients have shared one consistent pain point with me. They are finding that team members are not connecting and working collaboratively as they had worked pre-COVID-19. The pandemic has taken a…

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Download your 3 ebook for free now

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