- +1 561-632-8679
- Info@Ultimateimagecoach.com
Pamela Y. Toussaint, MBA is a Leadership Development & Human Performance Consultant and the Founder & CEO of the UIC Leadership & Human Skills Institute. With over 25 years of corporate executive leadership experience and more than 15 years as a consultant and facilitator, Pamela specializes in developing leaders, strengthening human skills, and improving team and organizational performance across corporate, municipal, architecture, engineering, & construction, and public-sector environments.
An Everything DiSC® Certified Practitioner, Pamela integrates behavioral insight, emotional intelligence, communication, and leadership strategy into practical, results-driven programs. She is known for her engaging facilitation style, strategic mindset, and ability to translate leadership concepts into real-world performance outcomes.
This leadership development program equips current and emerging leaders with the mindset, skills, and behaviors needed to lead with confidence, clarity, and accountability. Participants strengthen core human skills that drive performance, engagement, and results in today’s complex workplace.
Emotional Intelligence (EI) is the foundation of effective leadership. This highly interactive session equips leaders with the tools to understand their emotions, read others more accurately, and create an environment where teams feel valued, understood, and motivated. Leaders walk away with practical skills they can use immediately to improve communication, collaboration, and team performance.
Participants will learn how to:
Supervisors, managers, technical and non-technical leaders, emerging leaders, municipal teams, educators, and cross-functional professionals.
Leadership Presence is more than how leaders speak — it’s how they engage, inspire, and influence. This session strengthens how leaders show up in high-stakes conversations, team meetings, client discussions, and public presentations. Participants leave with tools to project credibility while staying authentic and approachable.
Participants will learn how to:
Executive Presence is the combination of confidence, clarity, and influence that helps leaders inspire trust and move others to action. This program develops the behaviors and communication styles that elevate a leader’s professional image and impact.
Emerging leaders, supervisors, mid-level managers, executives, and client-facing professionals.
This program helps leaders and employees develop the skills to approach challenging conversations with confidence, empathy, and professionalism. Participants learn practical frameworks for addressing performance issues, conflict, and sensitive topics constructively.
This program focuses on the skills leaders need to build, lead, and sustain high-performing teams. Participants explore collaboration, communication, accountability, and motivation strategies that drive results.
Everything DiSC® Workplace helps individuals understand their behavioral style and how it impacts communication, teamwork, and relationships. This highly interactive program builds awareness and practical strategies for working more effectively with others.
Everything DiSC® Agile EQ develops emotional intelligence by helping participants recognize emotional and social responses and adapt their behavior to different situations. The program focuses on flexibility, empathy, and effective interpersonal interactions.
Everything DiSC® Management equips managers with insights into their management style and practical tools to lead, motivate, and develop others more effectively.
Everything DiSC® Work of Leaders focuses on the core leadership behaviors required to create vision, align teams, and execute effectively.
This program helps organizations modernize their performance management approach by shifting from annual reviews to ongoing feedback, coaching, and goal alignment.
This program develops coaching skills that help leaders support employee growth while maintaining accountability for results.
This program focuses on delivering constructive feedback and setting goals that motivate performance and development.
This program equips businesses with the skills and strategies needed to respond confidently and competitively to RFPs and government solicitations.
This program helps organizations develop proposal strategies that clearly differentiate them and position them competitively.
This program supports businesses in developing strong business plans and preparing to compete for public and private sector opportunities.
Leadership & Emotional Intelligence Workshops
Client Need
DB Sterlin Engineering, a fast-growing civil engineering firm, identified a need to strengthen leadership capability among supervisors and technical managers—particularly in communication, emotional intelligence, and performance management.
Our Approach
Designed and delivered Leadership & Emotional Intelligence workshops focused on self-awareness, communication strategies, conflict navigation, and providing constructive feedback. Integrated practical engineering-specific scenarios to promote real-world application.
Audience Served
Supervisors, project managers, and technical leaders.
Results & Impact
Municipal Leadership Program
Client Need
The City sought to improve leadership effectiveness, enhance communication among departments, and strengthen alignment around service excellence for a diverse workforce.
Our Approach
Developed and facilitated multi-year Leadership & Soft Skills workshops for city departments, integrating emotional intelligence, communication techniques, teamwork, and supervisory fundamentals. Training emphasized practical tools leaders could apply immediately.
Audience Served
City supervisors, frontline leaders, operations teams, and public-facing employees.
Results & Impact
Small Business RFP Training Cohort
Client Need
The CRA needed a structured capacity-building program to strengthen local small businesses’ ability to compete for city and county contracts.
Our Approach
Developed a Signature 6-Session RFP Training Cohort covering RFP process mastery, proposal writing, capability statements, pricing strategies, compliance, and pitch coaching. Included live practice, templates, and guided assignments.
Audience Served
Local small businesses, emerging vendors, M/WBEs, contractors, and entrepreneurs.
Results & Impact
Leadership Presence Training for CEOs
Client Need
The Institute sought a dynamic facilitator to deliver Leadership Presence training for CEOs and nonprofit leaders participating in their statewide Executive Education Programs.
Our Approach
Facilitated engaging Leadership Presence workshops focusing on professional image, communication effectiveness, executive influence, and confidence-building behaviors.
Audience Served
Small business owners, nonprofit executives, and senior leaders enrolled in Executive Programs.
Results & Impact
Pamela Y. Toussaint, MBA
Leadership & Soft Skills Trainer | Everything DiSC® Certified Practitioner
15+ years of experience | Former Fortune 100 HR & Operations Executive
Pamela delivers polished, high-energy training experiences that inspire growth and strengthen teams across diverse industries.
Training Style
Delivery Options
The UIC Leadership & Human Skills Institute partners with organizations to develop leaders and strengthen the human skills that drive performance. Through leadership development programs, DiSC®-based workshops, and customized facilitation, UIC supports corporations, municipalities, AEC firms, and agencies in building confident leaders, collaborative teams, and high-performing cultures.
